Customer care
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CUSTOMIZED SERVICES

TECHNICAL ASSISTANCE

Fast product supply and maintenance; professional staff specialized in technical assistance

SERVICE

TECHNICAL ASSISTANCE

Sales reps work closely with the Sales & Clinical Area Manager both for the pre-sales clinical activities and for the after-sales assistance (training). The Sales & Clinical Area Manager is responsible for:

  • DEMONSTRATION OF DEVICE USAGE;
  • PRE- AND AFTER-SALES TRAINING SEMINARS ON PRODUCT USE FOR HEALTHCARE PROFESSIONALS AT CUSTOMER SITE;
  • SEARCH AND SUPPLY OF TECHNICAL AND SCIENTIFIC LITERATURE ON THE RELEVANT SUBJECT.

Intervention modes and times for equipment maintenance

At customer request, we guarantee assistance for the replacement of spare parts needed for the regular functioning of equipment. Additionally, we guarantee the compliance of equipment and spare parts to rules C.E.I.-EN 60601-1. At completion of each maintenance work, an intervention report is prepared which includes number and date of the equipment, type and serial number, description of the work done, indication of any codes replaced, simultaneous signing by the technician of the manufacturing company and the client’s representative.

Intervention modes and times in case of emergency requests for disposable products

If the device is available from stock, it is delivered ex warehouse within 24 hours from customer call. In case of special urgency, delivery can be made within 8-12 hours. If the device is not readily available in our warehouse, it will be shipped via express courier within 3 working days from the receipt date of the order, unless otherwise previously agreed for urgent needs.